cozy-point

Introduction

cozy-point is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data: Name, email address, and other contact information you voluntarily provide when filling out forms on our website or corresponding with us.
Business Information: Company name, job title, and business address when relevant to service enquiries.
Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages viewed, and the dates and times of your visits.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you request.
To communicate with you about our services, including sending follow-up information related to your enquiry.
To improve our website and services based on how visitors interact with our site.
To comply with legal obligations and protect our legal rights.
To detect, prevent, and address technical issues or security concerns.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given explicit consent for us to process your data for specific purposes.
Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
When required by law or to respond to legal process.
To protect our rights, privacy, safety, or property, and that of our users or others.
In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

Your Rights

Under applicable data protection laws, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to processing based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

cozy-point
Unit 14, Quayside Business Centre
Newcastle upon Tyne, NE1 3DX
United Kingdom

Email: [email protected]

Last updated: September 2026

Privacy Policy