GDPR Compliance

Our Commitment to GDPR

cozy-point is committed to ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of personal data seriously and have implemented appropriate measures to safeguard the information you entrust to us.

Data Controller Information

For the purposes of the UK GDPR, cozy-point acts as the data controller for personal data collected through this website and our services. This means we determine the purposes and means of processing your personal data.

Contact details:
cozy-point
Unit 14, Quayside Business Centre
Newcastle upon Tyne, NE1 3DX
United Kingdom
Email: [email protected]

Your Rights Under GDPR

The UK GDPR provides you with specific rights regarding your personal data:

• Right to be Informed: You have the right to receive clear and transparent information about how we collect and use your personal data. This GDPR page and our Privacy Policy fulfil this requirement.
• Right of Access: You can request a copy of the personal data we hold about you. We will respond to such requests within one month of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: Also known as the right to be forgotten, you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.
• Right to Restrict Processing: You can request that we limit how we process your personal data in certain situations.
• Right to Data Portability: Where technically feasible, you can request to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Rights Related to Automated Decision Making: You have rights concerning automated decision-making and profiling. We do not currently use automated decision-making that produces legal effects.

Exercising Your Rights

To exercise any of your GDPR rights, please submit a written request to us using the contact details provided above. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this period may be extended by two further months for complex requests, in which case we will inform you of the extension and the reasons for it.

There is no fee for exercising your rights in most cases. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with such requests.

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for us to comply with the law.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights.

Data Protection Principles

We adhere to the data protection principles set out in the UK GDPR:

• Personal data is processed lawfully, fairly, and transparently.
• Personal data is collected for specified, explicit, and legitimate purposes.
• Personal data collected is adequate, relevant, and limited to what is necessary.
• Personal data is accurate and kept up to date.
• Personal data is not kept longer than necessary.
• Personal data is processed securely using appropriate technical and organisational measures.

Data Security Measures

We have implemented appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Secure data storage systems with access controls.
• Regular security assessments and updates.
• Staff training on data protection requirements.
• Procedures for detecting and responding to data breaches.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

Complaints

If you are unhappy with how we have handled your personal data or believe we have not complied with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
United Kingdom

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first if possible.

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: September 2026